Flashback four decades ago, when I entered the hotel industry as a fledgling Management Trainee after passing out of Thangam Phillip’s Dadar Catering College (as it was known then) the General Manager’s that we met were towering personalities. They had spent many initial year’s honing their core skills, had great…

I came across this phrase recently that sparked an interesting thought process which, I hope, is worth sharing. For years, professionals have been using the concept of Benchmarking as a measure of efficiency. The general definition of Benchmarking can be understood below: Benchmarking, aka “best in class”, is a process…

Over the last two decades, computers have taken over many aspects of our life. In order to interact with the computer, the most common tool used is the keyboard (although the future may see more of pen and voice interfaces). Most youngsters who use the computer started by playing games…

“Data is the new oil” is the most clichéd comment we see in many presentations today. However, the reality is that few know how to grab this opportunity. Hotels gather a huge amount of data on many aspects of the business. This data sits on different platforms, on different servers…

Recently, while doing an online payment, I came across this graphic on the site that got me thinking and hence this article. If you notice above, the merchant is not charged any commission on debit card or UPI transactions. …

Most Keralites would be familiar with Pathimugam in their daily lives, especially the older generation. The modern Malyalee has probably forgotten about this wonderful natural product that is known to strengthen the immune system, is anti-viral and has many other benefits. It is used in many ayurvedic recipes from ancient…

After 4 decades of hoteliering and 12+ years in Fortune Hotels of which 3 were in Corporate office, the time to retire finally arrives. So how does one say farewell when hotels are located as far North as Srinagar and down South in Trivandrum. Colleagues who have been part at…